Repair process

What if my product is under manufacturer's warranty?

1. Simply bring in your product, or arrange with our friendly customer services team to have your product collected, together with a store receipt or proof of purchase including the date of purchase, and let us know some details about the fault.

2. We will then contact the manufacturer and repair your product under the terms of the manufacturer’s warranty. It's important to note that some manufacturers may require you to inform them that you have chosen Noosa TV & Video Repairs as your service provider, in which case an authorisation number will be provided to us.

3. Once the repair is completed and we're happy that the product is in perfect working order, we'll contact you to arrange a return, and then you're free to enjoy your equipment once again!

What if the product is out of warranty?

1. If your product is out of warranty, we can still help!

As our office is unattended most of the time as our team is out on site to assist our customers with in home repairs, if you have a small item that requires attention, such as an amplifier, a DVD or a small TV or anything that you would normally bring in your self and one person can easily carry,we offer a door to door pick up service. Have the unit ready for collection and we will collect it free of charges (removal, reconnection and or installation will attract charges) give our customer service team a call to arrange collection and we'll provide you with a quote for our diagnosis fee. Upon receipt of a payment of our quoted diagnosis fee, we will take your item away to carry out our expert repair work.

2. If you can provide any information about the nature of the fault, it will help our team to get your item back to you as fast as possible.

3. Once we have your product, one of our fully qualified technicians will inspect the product and provide and expert diagnosis of the fault. We will then prepare a written quote for the repair work which needs to be carried out, including an itemised breakdown of the costs of any necessary parts and labour.

4. Once you've considered our quote and are happy (we're confident you will be!) we'll take care of everything else, from ordering the necessary parts to carrying out the repair work and thorough testing. When we're happy the item is fully repaired and in perfect working condition, we'll contact you to arrange its return. The quote fee already paid will be deducted from the total cost of the repair and the balance will be payable upon completion.

5. In the unlikely event that you decide not to proceed with the repair, we regret that we cannot refund the diagnosis quote fee as this is designed to cover the cost of our diagnostic tests of the fault and the written quote for the repair.